Ascender Consulting
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Privacy Policy Agreement

Policy Date: December 2, 2022

Last Updated: December 2, 2022

Overview

Ascender Consulting, LLC (“Ascender Consulting”, “AC”, “we”, “us” “our”, “Company”) owns and operates www.AscenderConsulting.com (“Website” or “Site”) and all affiliated social media platforms to include Instagram: Ascender.Consulting, Instagram: XMZ.Society and LinkedIn @JennAscender. The terms “user,” “you,” and “your” refer to site visitors, clients, and anyone who interacts with the Site or social media platforms of the Company.

The Company, Site and social media accounts adhere to the following Privacy Policy Agreement (“Privacy Policy”, “Policy”). We will not use or share your information with anyone or any agency except as detailed in this Privacy Policy.

By using the Site and engaging with AC on social media, you are herein consenting to the following data practices expressed in this Policy and the accompanying Terms of Use (“Terms and Conditions”).

Ascender Consulting believes in protecting the privacy of its visitors, clients, affiliates and partners. We respect your privacy and commit to protecting your privacy to the extent that we can reasonably do so. This Policy gives you the right to opt-out of specific data collection options such as unsubscribing to email notifications or newsletters and declining cookies.

This Privacy Policy Agreement applies to any information collected online or offline. This may include but is not limited to information collected via the Site, social media, phone, email, or by purchasing Services from the Company.

The purpose of this Policy to explain how your information is collected and may be used or disclosed by the Company.

The Company reserves the right to change and update this Policy at its discretion. When an update has occurred, the date will be notated at the top of this Policy in the “Last Updated” section. All updates to this Policy become effective upon publishing on the Site. You are responsible for keeping abreast of these changes as you continue to engage AC. You waive specific notice of any updates or changes to the Privacy Policy by continuing to use and access the Site, social media, Email and other broadcast or communication channels affiliated with Ascender Consulting. By continuing to use the aforementioned platforms, you agree to any changes or updates to the Policy.

To opt-out of Our Privacy Policy, you must not use the Site or engage with Ascender Consulting, LLC at any level.

This Policy only applies to AC and does not apply to third party partners such as Stripe, Google or AC’s affiliates. Please refer to third-party policies for clarification on their practices.

Children’s Online Privacy Protection Act (COPPA)

You must be 18 years old or older and be legally competent to utilize AC’s Site and Services. This website, in compliance with Children’s Online Privacy Protection Act (COPPA), is not intended for and should not be used by Children under the age of thirteen (13) years. Anyone under the age of 18 should receive parental consent prior to using the Website or engaging any content or information from Ascender Consulting through any platform or method. Anyone under the age of 18 should not submit personal information to Ascender Consulting through any form of communication. Ascender Consulting, LLC does not knowingly collect personal information from children under the age of 13 and we do not specifically market to anyone under the age of 18 years old.

If we learn that we have unknowingly collected data from children under the age of 18, it will be deleted immediately unless parental consent is received.   

If you have specific information that has led you to believe AC received information from a minor under the age of 18, please email us immediately at Info@AscenderConsulting.com.

Why Do We Collect Data?

The information collected by AC is used to improve its Services, the Site, and other digital platforms. It’s also used to communicate with visitors, clients, affiliates, partners and anyone who visits the Site or AC social media platforms.

We use the information we collect to:

  • Analyze trends to improve our Site, social media, or Services
  • Contact you about upcoming events, new products or services, Site changes or updates, free resources or company updates
  • Communicate with you by phone, email, SMS, social media, or mail
  • Comply with law enforcement, as required
  • Deliver any products or services you purchased
    Deliver targeted advertisements 
  • Prevent fraudulent activity on our digital platforms
  • Process payments
  • Request feedback from you
  • Resolve a dispute or correct a problem
  • Respond to your inquiry

You can view your information by emailing us at Info@AscenderConsulting.com. You can request that your information is deleted or unsubscribe by emailing us as well. Additionally, there is an unsubscribe option in emails we send out.

When Do We Collect Data?

The Company will learn information about you when you access the Website or other digital channels of AC. Some of this information is obtained automatically, and other information is given voluntarily by you during your visit or interaction with AC. Some information is collected by public accounts. Please refer to your Privacy setting on social media to prevent sharing of details you prefer to keep private.

Personal Information

Some of the information we collect may be personal information that can identify you and may include but is not limited to, first name, last name, email address, mailing address and phone number. Generally, this information is collected on a voluntary basis when you sign up for or purchase a Service. However, we may receive some of this information via a message on social media. For example, we may see your name, username, and location, on Instagram after you message us.

Volunteering your information is your decision made at your discretion. You are under no obligation to provide your information to the Company. However, refusal to submit some information may prevent you from receiving free resources or purchasing Services.

Log Data

Some information may be anonymous. This will be collected through derivative/log files on our Site or social media. The information that may be collected can include but is not limited to your Internet Protocol (IP) address, Internet Service Provider (ISP), browser type, your journey on the Site such as how long you stay on a page or which buttons you clicked, and how long you watched a video. This information does not personally identify you.

This also includes analytic data from third party sources like Google. Third-party services are not operated by the Company. Please refer to third party policies for more information on how your information is collected and used by them.

Cookies

Cookies are used to collect data and stay on your system. We use cookies to improve our Site and Services. You can decline all cookies or some cookies via your browser. If you choose to decline all cookies, some of the features on our Site may not work appropriately. We encourage you to do what you’re most comfortable with.

The Company also reserves the right to use similar technology such as social media pixels to track how our Site and marketing is performing. AC will use these technologies in compliance with social media platforms such as but not limited to Meta and LinkedIn.

Third Party Cookies

Some content or applications on the Site are serviced by third parties. These parties may use cookies. The cookies may collect personal or anonymous information about you, and your online activities. We do not control these third-party technologies. If you have questions about targeted content from one of these parties, contact the party directly.

Financial Information

The Company may receive financial data when you pay for a Service. Payment information is stored by the Company if submitted by check. However, if you submit payment through a third-party vendor such as Stripe or Venmo, your information may be stored by those third-party vendors. If you use a third-party processor to pay AC, please review the payment processor’s policies to learn more about how your financial data is collected and stored.

External Links

Our Site, emails and social media may contain links to third party websites, resources, social media accounts and content not controlled by the Company. The Company does not assume responsibility or liability for the security, privacy policy, practices, accuracy of content or resources of third-party websites or accounts. You acknowledge sole responsibility and assume all risk arising from your use of such websites, accounts and resources.

The Company uses reasonable care in including such external links; however, the Company does not regularly monitor the websites of third-party websites, accounts and resources. The Company is not bound by the Privacy Policies of any third-party website, account or resources, nor do those third parties abide by our Privacy Policy Agreement.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Third Parties We Share Your Data With

There are a few circumstances when your information may be shared with third parties.

  1. When you explicitly give permission for your personal information to be shared
  2. When we work with a third party to provide support for the Site or our Services. These third parties will have access to your information only to perform specific tasks they have been hired to perform. Each of these third-party service providers abides by their own privacy policy.
  3. As required by law or in the event that disclosing your information will protect the Site, our clients, or mitigate or prevent a crime.

We will never sell your personal information.

How Long We Retain Your Data

We retain your data your Personal Data for various time frames. It depends on the purposes for which we use it. We will keep your Personal Data for as long as you are a user of our Services or for as long as we have another business purpose to do so – such as, but not limited to, for business, tax, or legal purposes – and, thereafter, for no longer than is required or permitted by law, or our records retention policy, reasonably necessary for internal reporting and reconciliation purposes, or to provide you with feedback or information you might request. This period of retention is subject to our review and alteration. 

Following termination of your license to use the Site, resources, content, social media or deactivation of your user account, we may retain your Personal Data and other data, but will maintain it as confidential according to the Terms of Use, and as required by applicable law. We have the right to delete all of your Personal Data and other data after termination of your user account without notice to you.

We may retain De-Identified Personal Data for as long as we deem appropriate.

Even if you delete your account, keep in mind that the deletion by our Service Providers may not be immediate and that the deleted information may persist in backup copies for a reasonable period of time. We may retain De-Identified Personal Data for as long as we deem appropriate.

What Rights You Have Over Your Data

You can reach out to us using the contact information provided in the Contact Us section of this Policy to ask questions about your data file, receive a copy, and request your data to be partially or wholly updated or deleted.

CAN SPAM Act 

We will abide by all the requirements of the CANSPAM Act for your protection.

You can unsubscribe from any email using the unsubscribe button at the bottom of the email or by emailing us at Info@AscenderConsulting.com or mailed to

Ascender Consulting, LLC
PO Box 303
Lady Lake, FL 32158

These requests will be honored in a reasonable time during business hours. They will not be honored during holidays or outside of business hours.

California Privacy Act

In compliance with CalOPPA, users can visit our site. You may also request

  • Access to your information file
  • Information about the data we collect and who we disclose it to
  • Contact information of the third parties we disclose your information to

We request that no minors submit information on our Site or social media platforms; however, anyone under the age of 18 may request that public information they have submitted be removed from our Site and social platforms. We will comply to the extent that we can comply.

You can unsubscribe from any email using the unsubscribe button at the bottom of the email or by emailing us at Info@AscenderConsulting.com or mailed to

Ascender Consulting, LLC
PO Box 303
Lady Lake, FL 32158

These requests will be honored in a reasonable time during business hours. They will not be honored during holidays or outside of business hours.

GDPR

In compliance with the General Data Protection Regulation, residents of the European Union can request

  • Access to your information file
  • That your information be amended or deleted
  • Restriction in the processing and storage of your information

Additionally, you can object to the processing of your information and the portability of your information.

The above requests can be submitted during the Company’s business hours by emailing Info@AscenderConsulting.com or mailed to

Ascender Consulting, LLC
PO Box 303
Lady Lake, FL 32158

These requests will be honored in a reasonable time during business hours. They will not be honored during holidays or outside of business hours.

Finally, should you feel the need, you have the right to submit a complaint to the appropriate authority.

The Company retains all rights provided to the Company by the GDPR.

Where your data is sent

Business Transfers

If the Company participate in a merger, bankruptcy, dissolution, reorganization, or similar proceeding, your information may be transferred as part of the proceeding. During such transitions, you acknowledge that your information can continue to be collected, stored and used according to this privacy policy.

International Data Transfer

By interacting with Ascender Consulting, LLS, you acknowledge that your information may be transferred outside of your state, region, country or other jurisdiction and thus may be transferred to a location where the data protection laws may differ from your location. The servers and operators of AC, the Site and other digital platforms are based within the United States. All information collected by AC is processed in the United States. This means if you are located outside of the United States, your information will be transferred and processed in the United States. You acknowledge and consent to our Privacy Policy Agreement including the transfer of your information to the United States.

Any concerns relating to the Site, social media, or Services of Ascender Consulting will be governed by the laws of the United States in the State of Florida, in Lake County in addition to the General Data Protection Regulation, as it applies to residents of the European Union, and the California Privacy Protection Act, as it applies to residents.

Contact Us

Questions about this policy can be directed to Info@AscenderConsulting.com or mailed to

Ascender Consulting, LLC
PO Box 303
Lady Lake, FL 32158